Helping you access cash
Find the best way for you to take your cash out
Find the best way for you to take your cash out
How we’re helping people across the UK
Most people find accessing cash easy. It's our job to keep it that way, and help those who find it difficult. We work in the public interest to connect a reliable ATM network to every major bank and building society. We also make sure people in every corner of the UK can access cash.
Services at ATMs
We offer number of convenient services to customers of most UK banks and building societies. If you have a LINK enabled card, LINK is the only way that banks and building societies can offer their customers access to cash across the whole of the UK.
Withdraw cash
You can use your card to withdraw cash at any LINK ATM or LINK cash at the till location, just look for the LINK logo.
At an ATM, the amount that you can withdraw will be limited to the funds available in your bank/building society account and the daily limit set by your bank/building society.
At a LINK cash at the till location, you can withdraw any amount from 1p up to £50, limited to the funds available in your account and the availability of cash in the retailer’s till. You can withdraw notes and coins at cash at the till locations.
Balance enquiry
You can use your card to check the balance of your bank/building society account from any LINK ATM or cash at the till location.
PIN change
A number of LINK ATMs provide customers with the ability to select your own memorable PIN, but this will depend on who you bank with and the ATM you have chosen to use. To find one near you use the advanced search function on our Cash Locator.
You can change your PIN to almost any number you like, but remember not to pick a number which could be easily guessed, for example your birthday. Many cash machines have letters displayed on the keypad and these can be used to make an easily remembered combination. Some easily guessed numbers or combinations of numbers may not be allowed, for example 1234.
Your PIN is the key to your account so always keep your PIN secret. Never reveal your PIN to anyone, not to someone claiming to be from your bank, the police and especially not to a "helpful" stranger. If you ever think someone else knows or has seen your PIN, then you should change it as quickly as possible.
Withdraw foreign currency
You can use your card to withdraw foreign currency (e.g. Euro, US Dollar) at some LINK ATMs. To find your nearest foreign currency dispensing ATM you can check the Cash Locator and do an advanced search for ATMs dispensing foreign currency.
Charity donations
A charity donations scheme, which makes giving as easy as withdrawing cash, is available at Royal Bank of Scotland, NatWest and Ulster Bank cash machines for a selection of LINK enabled cards (check with your bank to see if they participate in charity giving).
The service is simple to use. Just insert your LINK enabled card, select "Donate to charity", choose the charity you want to donate to from the list, select the amount and you are done.
The minimum donation value is £1, and donations can be made up to a maximum of £50.
There is no commission on these donations, no ATM provider nor LINK will charge any commission on these donations, the full value will always be paid to the charity.
Frequently asked questions
Please contact LINK using the contact us form.
Contact your bank or building society as you are their customer and only they have all the details of your account. They can check your account and if necessary, contact the LINK ATM operator.
You will need to tell them:
- Where the cash machine is.
- The date & time of the withdrawal.
- The amount of cash you tried to withdraw.
- The amount of cash you received (if any).
In most cases, a LINK ATM will wait a few seconds and then retract the cash and your account will be re-credited. If this hasn’t happened, you should contact your bank or building society. They can check your account and, if necessary, contact the LINK ATM operator.
You will need to tell them:
- Where the cash machine is.
- The date & time you tried to use the cash machine.
- The amount of cash you tried to withdraw.
If you are a member of the public or represent a local community and want to request a cash machine for your area, click here.
You should contact your bank or building society as soon as possible to sort out a replacement. For security reasons it isn't possible to open a cash machine to get your card back.
Find the best way for you to take your cash out