LINK Consumer Council

The Consumer Council ensures that the consumer is put at the heart of LINK.

Established in 2006 to provide advice on consumer issues relating to the ATM network, the Council brings together independent experts and LINK Members. Since 2006 it has helped develop our financial inclusion work. It has made the case for £5 notes at ATMs, championed cashback without a purchase and played a key role in us inviting requests from communities.

The Consumer Council has the following members: 

• Tracey Graham, Chair and Non-Executive Director, Link Scheme Holdings Ltd.
• Tim Allen, Barclays
• Adam Bailey, NatWest
• Ross Borkett, Post Office
• Lady Margaret Bloom CBE
• Sean Breen, Consumer Council Northern Ireland
• Christopher Brooks, Age UK
• Iain Gibson, Sainsbury's Bank
• Nick Wiles, PayPoint
• Sian Williams, Switchback

Consumer Council Annual Report

The Council publishes an annual report which provide further details of the Council's objectives, members, its activities over the year and forward-looking priorities. This report publishes the Council’s independent assessment of the LINK Scheme's performance against its consumer interest objectives.

Previous copies of the annual report are available here.